Macquarie Real Estate is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, store and protect your personal information.
Collection of Personal Information
We may collect personal information from you when you:
- Contact us via our website, email, phone or in person.
- Request information about a property.
- Attend inspections or open homes.
- Submit an enquiry, application or expression of interest.
- Buy, sell, lease or manage a property through our agency.
- Subscribe to our marketing communications.
- Use our website or online services.
The personal information we collect may include:
- Name
- Address
- Email address
- Telephone number
- Date of Birth
- Identification documents
- Employment and financial information
- Rental history
- Property ownership details
- Any other information relevant to providing our real estate services.
Anti‑Money Laundering and Counter‑Terrorism Financing (AML/CTF) Compliance
In accordance with the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) and related legislation, Macquarie Real Estate may collect, verify, hold and use personal information and identification documents for the purpose of complying with our legal obligations as a reporting entity.
This may include collecting and verifying information such as:
- Full name, date of birth and residential address
- Photographic identification (for example, a drivers licence or passport)
- Company, trust or beneficial ownership information;
- Source of funds or source of wealth information where required; and
- Other information necessary to conduct customer due diligence and ongoing monitoring.
We may disclose this information to AUSTRAC, government agencies, regulators, law enforcement bodies, identity verification providers and other third parties where required or authorised by law, including for the purposes of complying with AML/CTF obligations.
If you do not provide the information requested, we may be unable to provide certain services, enter into an agency agreement, or proceed with a transaction where identification and verification are required by law.
Personal information collected for AML/CTF purposes will be stored securely and retained for the period required under applicable legislation.
Website Information
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device information
- Pages visited
- Date and time of access
This information helps us improve our website and services.
Cookies
Our website may use cookies and similar technologies to improve your browsing experience and analyse website traffic.
You may choose to disable cookies through your browser settings; however, some website features may not function correctly.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
How We Use Personal Information
We may use your personal information to:
- Provide real estate sales, leasing and property management services
- Process property enquiries and applications
- Verify your identity
- Communicate with you regarding properties and services
- Conduct inspections, appraisals and transactions
- Comply with legal and regulatory obligations
- Improve our website and customer service
- Send marketing communications where permitted by law.
Disclosure of Personal Information
We may disclose your personal information to:
- Property owners, purchasers, landlords and tenants
- Financial institutions and mortgage brokers
- Solicitors and conveyancers.Tradespeople and contractors
- Property service providers
- Government authorities and regulatory bodies
- Technology and service providers who assist in operating our business
- Any other party where required or authorised by law.
We take reasonable steps to ensure that any third parties handling your personal information do so in accordance with privacy obligations.
Direct Marketing
We may send you information about properties, market updates, services and promotions that may be of interest to you.
You may opt out of receiving marketing communications at any time by using the unsubscribe facility provided or by contacting us directly.
Storage and Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Personal information may be stored in electronic systems, cloud-based platforms, secure databases and physical records.
While we strive to protect your information, no method of transmission over the internet is completely secure.
Access and Correction
You may request access to the personal information we hold about you and request corrections if the information is inaccurate, incomplete or out of date.
Requests should be made using the contact details below.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
We encourage you to review the privacy policies of any third-party websites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on our website and will take effect immediately upon publication.
Contact Us
If you have any questions, concerns or complaints regarding this Privacy Policy or our handling of personal information, please contact us on the details below.