Collection and storage of information about you
Personal information about you is collected directly from you (for example when you provide information by phone or in writing, such as in application forms, in leases, at open house inspections or over the internet) or from other sources (such as solicitors, credit reporting agencies, tenancy reference databases and council records). Your personal information is stored and used by Macquarie Real Estate Agents and Macquarie Real Estate Rentals in various ways.
Information that we collect may include your name, date of birth, current and previous addresses, telephone numbers, email address, bank account or credit card details, occupation, driver’s licence number and other relevant details depending on the particular dealings you have with us.
A Cookie is a piece of information that our web server may send to your machine when you visit our Websites. The Cookie is stored on your machine, but does not identify you or give us any information about your computer. With most internet browsers, you can erase Cookies from your computer hard drive, block all Cookies, or receive a warning before a Cookie is stored. Any information we seek to collect via cookies is used to better understand our customer needs and the services they are seeking from us. Cookies assist us in providing better and faster services.
Note: Links on our Website may take you outside our network. These links are provided in good faith. However, we are not responsible for third party sites and accept no responsibility for the content, accuracy, security or function of third party sites.
Use and disclosure of personal information
We do not use personal information for purposes other than for providing our real estate sevices.
Information collected about you may be disclosed by us to other persons and organisations. The persons and organisations to whom we disclose information include your representatives (such as your authorised representatives, legal advisers and accountants); credit reporting agencies; credit providers; our professional advisers, government and regulatory authorities and other organisations, as required or authorised by law.
We may also disclose your personal information to third parties in certain circumstances including:
- If you agree to the disclosure
- When we use it for the purpose for which it was collected, e.g. as part of a sale or leasing process or in the provision of another Service
- To employees, contractors, and service providers who assist us in operating our business and providing our services
- In circumstances where you would reasonably be expected to consent to information of that kind being passed to a third party
- Where disclosure is required or permitted by law
- To our related Entities
- Where it is necessary for the enforcement of the law
We do not trade or sell your personal information, however, we may share your data with our energy, telecommunication, fuel and insurance clients for the purposes of facilitating your request. We always seek your permission prior to your data being shared.
Who is authorised to access collected information?
When you register your details with us you may receive material from Macquarie Real Estate Agents and or Macquarie Real Estate Rentals. If you do not want to continue receiving this material/information, please email us at firstname.lastname@example.org and ask to be removed from the marketing list.
General security information
Macquarie Real Estate Agents and Macquarie Real Estate Rentals has implemented technology and security features and strict policy guidelines to safeguard the privacy of personally identifiable information from unauthorised access or improper use.
Accessing or correcting your personal information
You may request access to any personal information we hold about you at any time by contacting us.
There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will give you reasons for any refusal.
If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request us to amend it.
You should also contact us immediately if you believe:
- someone has gained access to your personal information;
- we have breached our privacy obligations or your privacy rights in any way; or